Working and navigating public customer service presents its own unique set of challenges. This webinar provides an overview of working with the public and some of the misconceptions the public may have about government, the nature of hostile and abusive behavior and some specific strategies for defusing and managing challenging situations.

This workshop is for anyone (management or line-staff) whose job has a direct impact on other people and who has an interest in learning new skills or enhancing existing ones for providing excellence in service within the Public Sector.

Participants will be emailed a Zoom link prior to the workshop.

Register to Attend