OpenGov's free 30-minute webinar When Residents Ask Once, Not Three Times shows how governments are creating a smoother path from request-to-resolution using connected 311 and CRM workflows, resulting in fewer handoffs, clearer ownership, and faster follow-through for everyone involved.

Residents don't think in departments, they just want their issues resolved without having to follow up multiple times. But in many cities and counties, service requests still bounce between inboxes, systems, and teams. Staff waste valuable time tracking down information, and residents are left wondering if anyone is working on their request.

Join this webinar to discover how teams are reducing manual work, keeping requests moving, and giving residents timely updates without adding extra steps for staff or more tools to manage.

Learning Objectives:

• Make it easy for residents to submit a request once and get clear updates
• Ensure every request reaches the right team automatically
• Cut down on manual tracking and duplicate work
• Give staff a single, shared view of requests and progress
• Free up time to focus on solving problems, not chasing them
  
  

Register to Attend