This 90-minute webinar explores the human side of operational leadership and practical approaches for supporting employees through challenging circumstances while maintaining accountability, safety, and reliable operations.

Leadership goes beyond managing performance. It also requires navigating the human realities that affect your workforce, often in high-stress, time-sensitive environments. A technician may report to work shortly after learning of a personal tragedy. A team member may be dealing with a serious illness at home. Others may face personal crises that affect their job performance. In an environment where accountability and precision are essential, these moments present complex challenges.

How do you maintain operational continuity while supporting your people? How do you balance empathy with the demands of safety, reliability, and performance? Do you have the right partnerships, including HR and support resources, to respond effectively?

Learning Objectives:

• Recognize how personal crises & life stressors can affect employees
• Apply strategies for balancing empathy, accountability, & operational continuity
• Help leaders respond effectively to workforce challenges while maintaining operations

Presenters:

• Amelia Deleon, Human Resources Director, Mile High Flood District
• Karly Greene, Maintenance & Operations Manager, Charlotte County Public Works
• Dawn Shorter, Training and Accreditation Officer, City of North Port, Florida
• Scott Tourville, Administrator, Columbus Department of Public Service
  
  

Registration for this webinar is complimentary for APWA members 

Register to Attend